Dear seller,

I just realized you shipped me wrong system which was manufactured 2010-june-07 
 -------------------------system #3! my system------------------------------------

compare with
- you wrote on 11-02-2011 19:38 - I gave you the wrong mfg date. Yours is actually 2010-may-07. Thank god I am paying attention to details.
- you wrote on 10-02-2011 21:11 - I spoke with lenovo and the laptop was manufactured 2010-mar-08.

So, you indeed had a *few* system, not *two* - and that explains the WRONG battery! 
That is consistent with what my friend saw at pickup.

Now I am ready to report you to eBay Trust and Safety, but will wait for 1 day for your response 
with remediation offer that will cover all expenses and unconditional full refund. 
And, of course, an apology for all this mess.

Mean time I will contact lenovo to trace the real owner of this system, and will take further actions if warranted.			
			
- buyer

Dear seller,

We're done discussing the battery - it is you (not me) who should explain the wrong battery. 
I do not have reasons to replace the battery, but you do have very strong one not to admit mistake 
as you have my 950$ I paid in cash and you always wanted (and still do) me to cover your
expenses that I now claim back. I also have a witness who saw small size battery at pick up.

re the number - it is another thing you've conveniently forgotten. 
you gave it to me yourself as your work number was and is never answered:
>27-Mar-11 at 20:19 you wrote: I am not sure how you got my home phone number 
but if I see you number again on my personal phone I will be reporting you to the police for harassement.
>2/11/2011 19:22 you wrote: you can also call me on 905-xxx-xxx9 home number if you still need to speak to me.

Perhaps, it is the same case as with the battery.

So, your described your position in details now - thank you - and I found it unacceptable to continue a discussion.
			
- buyer

Dear seller,

I left you a voice message and called your home number to ensure I made all the efforts to resolve the case. 

I believe I gave you enough time to rethink your position and decide what is more important to you an extra $100 
or your reputation that will be damaged should I report this to eBay with negative feedback to follow.

Should I not receive your response by end of the weekend I will proceed with both.

-buyer

I have outlined the refund conditions you don't agree that's your choice.

I just did some more research on my part and like I said before both of my T510's I sold had 9 cell
batteries there would be no way you would get a 6 cell, it now feels liks I am being frauded out by 
yourself. I have pictures of both units and their pictures of their config stickers. 

Only difference of two units was the hdd, yours 500GB and other 128GB SSD.

Dear seller,
To summarize:

1. you admitted that item was sold not as advertised (=fraud)
2. configuration of the sold item is low end and in present config the item can not be sold as you suggest for the price I paid
3. you refuse to cover potential diffference and all expense if resold; or demand more payments in order to recover the cost of the item by
return

It is clear, your offers on the resolution leave you who was at fault in priviledge position than me as a victim of your fraud.

I have had enough patience to convince you of your wrongdoing, and yet none of your offer is acceptable. You basically left me on my own to resolve your fault.

Please, confirm you will not return 950$ and bare all the expense associated with it. 
-buyer

1) My friend did't give me part number. As he said he thought it was new small 9c battery. 

He trusted you who provided 100% assurance in writing that you shipped it as described and fully verified.
So did I. Why should I assume that you would not keep up with you promises?? 

The better question
is why have not you verified the shipping and have not checked the package when you released the item
to be sure you have 100% delivery as you so many times promissed??

3/24/2011 22:26GMT
Dear seller,
Message limit on resolution centre is reached. The only two options available are:

My concerns have been resolved. I want to 
close the case.
&& 
My concerns haven't been resolved. I want to report this seller to the eBay Trust and Safety team.

As you understand, my concern has not been resolved.

You left me no choice as report you to eBay. As you also understand it will not only lead to negative feedback I will make, but sanctions from ebay as well.

Before I made an obvious choice I give you the last chance to re-think your position about me paying to fix your own mistakes, that you admitted.

As to the options - here some for you:
- You cover upgrade of this system to the specs you advertised;
- I sell this system and you cover the difference and expense that will occur;
- You refund 1/2 and I sell this system 1/2 price as parts.

Please, advise before my Friday morning.
- buyer

5)I perfctly undrstnd yr desire recover loses but you should undertand it must NOT be at my expense.
My part of the transaction has been perfectly completed. I even paid you more to cover your eBay cost.
Completing your part as perfect will warrant 5star feedback. Do't you think it's worth it? Or you 
rather loose dignity for these 100$? I do not believe you'e such person otherwise I would't take risk
handing you $1K in cash.

So let's concntrate on safe ship with no custom on return goods. OK?

2) I opened case as "Item not received or not as described" and you aleady admitted it was true. You
also confirmed laptop was not booted to ensure 100% working conditions as advertised, so it was even
additional risk for me that some parts of laptop could not work. 

Remember I'm already loosing the
forward shipping that in this situation I have all rights to claim too. As such, I can't comprehend 
why I shall bear any additional expenses to fix problem you created? Please, kindly explain.

Sorry but I can have my friend say that the battery was the small one. He never looked at the 
battery when we met just the laptop. I sent 9 cell.

If you want refund than ship as per instructions
outlined in previous email to me at your expense. 

I will drop the restocking fee as long as the 
laptop is in original conditon I sent it in and no fees will be covered. Refunded will be via paypal.

2) Paypal's perfect, but you will cover PayPall fees the same way as you demandad me to cover your 
expense

3) the rest is absolutely unacceptable - I'm not paying for your mistakes: 
* you cover
shipping
* it will be no restocking: was opened anyway & blue button at boot resotres system to 
manufacture state
* you made too many mistakes being sure you did't that I need my friend's help to
ensure that you will not make more

Pls, think of other options before I ask eBay to get involve

I am not covering shipping cost, and it needs to be shipped to me directly. Do not install any software.
I told you how it was going to be done, I will reduce the restocking fee to 10%. money will be refunded
via PayPal. Like I said no exceptions in my last email.

1) ok, we are closer to the resolution.

Now, I do not accuse you on switching systems, I just 
demonstrated that you made a sad mistake that you just admitted. Good.

As such, the conditions you
put forward are unacceptable as I'm not responcible for your mistakes and I strongly insist that you
bare all the cost to fix it, including shipping cost. If you want 5 days or overnight shipping it is
your call and your money. Please, confirm what you want.

However, 

Stop accusing me of switching systems, which I never did. I should ask you about my battery you 
switched. I addmitted to make a mistake on the wrong advertising of video card next time I will not 
use resolution unless it's 100%.

This system is NEW it means nothing about warranty exp. on 22 sep
11, I told you it can be updated. That was the date lenovo sold to my distributor. I can update to 
current date.

2) Nobody else complained because they received system that supposed to be shipped to me, and I 
complain because I received wrong misadvertised system in much lower value. 

3) I now want 
unconditional full refund including return shipping. 

It is't that I changed my mind so you can 
demand restock fees - I really do want system, but as advertised! Shipped low resolution LCD is 
absolutely *worthless* to me. 

I can not accept anything else than uncoditional FULL $950 refund.

6) threatning me does not help your situation eBay is less than 1% of my business you already have 
contacted eBay on this and calling police that is foolish as I have legitimate sources where I purchase
my products and it's all on invoices 

7) 20% restock fee applies on return

1) sorry system is new, no body else is complaining and eveyone else has seemed to have no issues 
updating there warranty to purchase date from my company, it is new opened I don't lie about stuff 
like that to sell people are not stupid

2)I am sorry but I sent a nine cell battery

3) I used 
specs from Lenovo which maybe i shouldn't have used which I will admit it is my mistake to shoe 
resolution should have just listed model of video card only. I apologize for that.

If after all these you continue refusing full refund I will report you to the eBay Trust and Safety 
team without further discussion.

1) systen with 1/2 year opened warnty can NOT be new. should you give me s/n as I requested 10Feb11 
12:53 I'd verify that and cancel transaction. the topic is closed.
2) I can't prove I did't switch 
bttry, but this is't only issue w/system. I can't switch LCD resolution, video card, activate warranty
1/2 year back date. I sent you scrnshts demonstrate all that. Why would I change all these paying you
950$ if I could buy parts for fraction of it? so do not question my integrity. mistakes happen.

I especially asked you 11Feb2011 12:16 "please make absolutely sure the system is new (i.e. as 
advertised)-I am very sensitive about it" and you wrote 11Feb2011 16:13 "You saw the pictures it is 
brand new not refurbished 100%". What I received does't have battery as on pic, and screen 
resolution/videocard is't as advertised.

It shall not be now my responcibility fixing your mistakes
selling it as you suggest. You refund and do it yourself. Next time you will follow the rules precisely.

1) What does not fit in the story? Yes the warranty would be from date of purchase 1 year later in 
the future. In your case it would end in 2012 once I update it.

2) I did not mix anything up as I
only had 2 units and the other one was 128SSD with 9 cell as well.

I will not be covering any 
shipping fees, I would suggest selling it on UK ebay to get your money back.

1) 2011-09-22 date is in the future - therefore something does not fit in your story. 

2) you had
several computers and by mistake the battery got switched. you wrote on 11 Feb 2011 at 18:38 "I am 
preparing a few t510 for shipping and I just realized I gave you the wrong mfg date. It still falls 
in your six months you need it. Yours is actually 2010-may-07 sorry about that. I almost gave you the
wrong model." Perhaps you did gave me wron model.

Okay to your concerns

1) Item is brand new as stated 2011-09-22 date is when Lenovo gave it to my
distributor brand new unused, my distributor did not sell me a used item and you know it. It would 
say recertified if it wasn't new, so it is new, no questions about it.

2) What I took pictures of
is what was included so I do not know why your telling me you got 6 cell. A 9 cell was in the box. 
Why would I change it?? It's brand new what I got is what I sold.

you2: "As for battery I see on picture it is the larger 9 cell on ebay. Even the box specs say so. I
am not paying for 9 cell battery."

I2: battery on picture is 9cell, but you send by mistake *wrong*
smaller 6 cell. I just request battery that is on picture. No need to pay extra - just a replacement
to what was advertised.

Hi buyer, 

 I have sent you an email. Please respond when you recieve it.

seller