buyer |
3/29/2011 22:23 GMT
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Dear seller,
I just realized you shipped me wrong system which was manufactured 2010-june-07
-------------------------system #3! my system------------------------------------
compare with
- you wrote on 11-02-2011 19:38 - I gave you the wrong mfg date. Yours is actually 2010-may-07. Thank god I am paying attention to details.
- you wrote on 10-02-2011 21:11 - I spoke with lenovo and the laptop was manufactured 2010-mar-08.
So, you indeed had a *few* system, not *two* - and that explains the WRONG battery!
That is consistent with what my friend saw at pickup.
Now I am ready to report you to eBay Trust and Safety, but will wait for 1 day for your response
with remediation offer that will cover all expenses and unconditional full refund.
And, of course, an apology for all this mess.
Mean time I will contact lenovo to trace the real owner of this system, and will take further actions if warranted.
- buyer
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buyer |
3/28/2011 18:32 GMT
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Dear seller,
1. lenovo confirmed orig shipped low res LCD and different than advertised video card
- so you have not verified while you claimed you did
2. should you give me s/n as I asked I would check it prior paying and withdraw.
in fact you could have done it yourself before you gave me 100% assurance system was as advertized
3. now ur credibility in my eyes is zero and I can not trust you on refund of anything if system shipped back
4. and I also refuse covering more of your expenses and pay for your mistakes and dishonesty
as such here is the way we proceed.
we start from fault you 100% admitted and will fix it first. you pay for LCD upgrade to that advertised.
Lenovo part# 42T0743/63 179.75GBP+20%VAT+paypal fee. I will send final invoice for labor when done.
If you'e indeed lenovo reseller you ask lenovo bill u/ur distributor directly, which is easier for me.
Let me know by tomorrow when shall I proceed w/system upgrade to the level you advertised and I paid for on above conditions
- buyer
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buyer |
3/28/2011 08:10 GMT
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Dear seller,
We're done discussing the battery - it is you (not me) who should explain the wrong battery.
I do not have reasons to replace the battery, but you do have very strong one not to admit mistake
as you have my 950$ I paid in cash and you always wanted (and still do) me to cover your
expenses that I now claim back. I also have a witness who saw small size battery at pick up.
re the number - it is another thing you've conveniently forgotten.
you gave it to me yourself as your work number was and is never answered:
>27-Mar-11 at 20:19 you wrote: I am not sure how you got my home phone number
but if I see you number again on my personal phone I will be reporting you to the police for harassement.
>2/11/2011 19:22 you wrote: you can also call me on 905-xxx-xxx9 home number if you still need to speak to me.
Perhaps, it is the same case as with the battery.
So, your described your position in details now - thank you - and I found it unacceptable to continue a discussion.
- buyer
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seller |
27-Mar-11 at 20:19:12-20:30:36EDT
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First of all I just got home and would like to say I am not sure how you got my home phone number but
if I see you number again on my personal phone I will be reporting you to the police for harassement.
Any business realted matters are to be dealt with my number listed on ebay ONLY (416-828-2528).
Secondly
I am not sure if you don't know how to read but I already told you your options you have for refund.
Your first option was to send it back to me as per condition in previous email for a full refund, but
shipment to me is not covered by me. The only reason I am not covering shipment is because you can't
explain where my 9 cell battery has gone. So, when I recieve if there are any marks, damages on laptop
since this was brand new I will be charging the restocking fee or I will have shipped back to you at
your expense again. To avoid fees I will send you a cheque or if you want paypal that's fine
Other option was to relist it on ebay and I pay the ebay fees.
The choice is yours and stop threating me by going to ebay trust team as I mentioned before
I don't do business on ebay > 1%, it won't affect my business at all.
You wanted to work it out I am trying, your not. I have all my documents and
pictures of what was sent to you. It's up to you now.
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buyer |
3/27/2011 00:00GMT
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Dear seller,
I left you a voice message and called your home number to ensure I made all the efforts to resolve the case.
I believe I gave you enough time to rethink your position and decide what is more important to you an extra $100 or your reputation that will be damaged should I report this to eBay with negative feedback to follow.
Should I not receive your response by end of the weekend I will proceed with both.
-buyer
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buyer |
3/25/2011 19:43GMT
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Dear seller,
With all due respect, it's still not clear to me as you still have not answered strait a simple question I ask: will you or will you not refund 950$ and bare all the expense associated with the laptop return (YES/NO answer only)?
- If YES, provide exact specific instruction what I shall follow to get my money back. - If NO, explain the reason.
Very simple, YES or NO - one or another - so there will no room for misunderstanding.
-buyer
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seller |
25-Mar-11 at 15:10:14 EDT |
I have outlined the refund conditions you don't agree that's your choice.
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buyer |
3/25/2011 17:08GMT
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Dear seller,
You have not provided any plausable reason why would I replace the battery having risk not getting my money back for wrongfully advertised system. Neither of us has strong evidence on battery, but only you have history of mistakes that conceived this conversation in the first place [AND you do have strong reason not to admit mistake as you have my 950$ I paid in cash (926$ auction + ebay fee) and you always wanted me to cover your expenses that I now claim back]. If it was only battery, I would not even open the case. Please, do not drag me in this discussion anymore.
Let's better focus on the main resolution as you still have not answered my question: will you or will you not return 950$ and bare all the expense associated with it (YES/NO answer only)?
And if YES, provide exact specific instruction what I shall do to get my money back. If NO, explain the reason.
- buyer
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seller |
25-Mar-11 at 05:01:26 EDT |
I just did some more research on my part and like I said before both of my T510's I sold had 9 cell
batteries there would be no way you would get a 6 cell, it now feels liks I am being frauded out by
yourself. I have pictures of both units and their pictures of their config stickers.
Only difference of two units was the hdd, yours 500GB and other 128GB SSD.
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seller |
25-Mar-11 at 04:49:54 EDT |
(You write) you admitted that item was sold not as advertised (=fraud) You know what now your just being very rude I told you only mistake in my auction was resolution for screen, battery well you must have swaped it out. I am not sure but it's like your a broken record you keep repeating same items over and over. You want me to admit for alot more than just my mistake on resolution settings. You want a refund follow the instructions outlined.
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buyer |
3/25/2011 07:56GMT |
Dear seller, To summarize:
1. you admitted that item was sold not as advertised (=fraud) 2. configuration of the sold item is low end and in present config the item can not be sold as you suggest for the price I paid 3. you refuse to cover potential diffference and all expense if resold; or demand more payments in order to recover the cost of the item by return
It is clear, your offers on the resolution leave you who was at fault in priviledge position than me as a victim of your fraud.
I have had enough patience to convince you of your wrongdoing, and yet none of your offer is acceptable. You basically left me on my own to resolve your fault.
Please, confirm you will not return 950$ and bare all the expense associated with it. -buyer
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seller |
25-Mar-11 at 03:17:58 EDT |
Like I said earlier in our emails sell the item for $950 what you paidon ebay or locally. I will cover ebay fees.
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buyer |
24-Mar-11 at 18:06:22 EDT |
1) My friend did't give me part number. As he said he thought it was new small 9c battery.
He trusted you who provided 100% assurance in writing that you shipped it as described and fully verified. So did I. Why should I assume that you would not keep up with you promises??
The better question is why have not you verified the shipping and have not checked the package when you released the item to be sure you have 100% delivery as you so many times promissed??
3/24/2011 22:26GMT Dear seller, Message limit on resolution centre is reached. The only two options available are:
My concerns have been resolved. I want to close the case. && My concerns haven't been resolved. I want to report this seller to the eBay Trust and Safety team.
As you understand, my concern has not been resolved.
You left me no choice as report you to eBay. As you also understand it will not only lead to negative feedback I will make, but sanctions from ebay as well.
Before I made an obvious choice I give you the last chance to re-think your position about me paying to fix your own mistakes, that you admitted.
As to the options - here some for you: - You cover upgrade of this system to the specs you advertised; - I sell this system and you cover the difference and expense that will occur; - You refund 1/2 and I sell this system 1/2 price as parts.
Please, advise before my Friday morning. - buyer
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seller |
24-Mar-11 at 17:22:58 EDT |
So if your friend gave you the part number why did you still have him ship the laptop to you when you knew the battery was wrong????
I am not covering shipping so let me know what other options in time transit you have and costs involved.
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buyer |
24-Mar-11
at 14:07:50 EDT |
5)I perfctly undrstnd yr desire recover loses but you should undertand it must NOT be at my expense. My part of the transaction has been perfectly completed. I even paid you more to cover your eBay cost. Completing your part as perfect will warrant 5star feedback. Do't you think it's worth it? Or you rather loose dignity for these 100$? I do not believe you'e such person otherwise I would't take risk handing you $1K in cash.
So let's concntrate on safe ship with no custom on return goods. OK?
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buyer |
24-Mar-11
at 13:51:13 EDT |
3) GlobalExpress 2day shipping to Canada w/700pounds ($1120) insurance is ~75+19.20 (~$150 incl track and sign).
4) If you do't want inspect system remotely to ensure it's full working conditions and want it shipped to you directly I am fine. I will ask post office inspect and sign affidavit. Then as soon as you sign the shipping I will expect 950+150=1100$ +paypal fees refunded immediately. To avoid paypal fees you may send e-mail money - most banks provide this feature @1.50$
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buyer |
24-Mar-11
at 13:43:19 EDT |
2) I opened case as "Item not received or not as described" and you aleady admitted it was true. You also confirmed laptop was not booted to ensure 100% working conditions as advertised, so it was even additional risk for me that some parts of laptop could not work.
Remember I'm already loosing the forward shipping that in this situation I have all rights to claim too. As such, I can't comprehend why I shall bear any additional expenses to fix problem you created? Please, kindly explain.
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buyer |
24-Mar-11
at 13:37:13 EDT |
1) seller, accrding to his note he saw bttry when he saw laptop. He dscrbed size & just thought it's small 9c. I was confused too untill I verified part number on lenovo because nowhere on battery written 6 or 9c. Without definite proof for any reasonable mind it's enough info to conclude most likely another mistake happened at your side rather than 2 people trying fraud you for battery having my 950$ in your hads. With all due respect, I do not think this topic worth anymore discussions.
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seller |
24-Mar-11
at 05:39:10 EDT |
Sorry but I can have my friend say that the battery was the small one. He never looked at the battery when we met just the laptop. I sent 9 cell.
If you want refund than ship as per instructions outlined in previous email to me at your expense.
I will drop the restocking fee as long as the laptop is in original conditon I sent it in and no fees will be covered. Refunded will be via paypal.
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buyer |
24-Mar-11
at 02:51:00 EDT |
And before you ask me again to pay for your business expense and your mistakes give me at least one reason why should I continue doing that.
Would you pay for my mistakes and my expense?
Hope answering this question will hhelp you understand my position better.
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buyer |
24-Mar-11
at 02:21:15 EDT |
2) Paypal's perfect, but you will cover PayPall fees the same way as you demandad me to cover your expense
3) the rest is absolutely unacceptable - I'm not paying for your mistakes: * you cover shipping * it will be no restocking: was opened anyway & blue button at boot resotres system to manufacture state * you made too many mistakes being sure you did't that I need my friend's help to ensure that you will not make more
Pls, think of other options before I ask eBay to get involve
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buyer |
24-Mar-11
at 02:00:30 EDT |
1) My friend who pickedup laptop just confirmed battery you gave was small in size: 24Mar2011 00:19 "I was the fool. My first thought when he gave laptop was.."jeeez. Lenovo makes a small 9-cell battery , it's not much bigger than my msi's" - hence it's NOT 9cell. Therefore, I am not tolerating anymore your accusation that I replaced your battery. And why would I do that? And not replacing HDD or RAM - you did't boot the system, you would't know. This issue is closed as it also was you mistake.
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seller |
23-Mar-11
at 20:48:46 EDT |
I am not covering shipping cost, and it needs to be shipped to me directly. Do not install any software. I told you how it was going to be done, I will reduce the restocking fee to 10%. money will be refunded via PayPal. Like I said no exceptions in my last email.
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buyer |
23-Mar-11
at 18:45:09 EDT |
To avoid further issues, I will ship it back to my friend, who will meet you to test the system together.
Prior that I can install a remote connect control tool TeamViewer so you will connect and inspect the system as you wish to ensure it is in working condition.
If the system arrives faulty you will claim postage insurance and lenovo warranty.
Terribly sorry, but I am not dealing with you anymore.
Please, confirm and we setup time to continue.
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buyer |
23-Mar-11
at 18:42:33 EDT |
1) ok, we are closer to the resolution.
Now, I do not accuse you on switching systems, I just demonstrated that you made a sad mistake that you just admitted. Good.
As such, the conditions you put forward are unacceptable as I'm not responcible for your mistakes and I strongly insist that you bare all the cost to fix it, including shipping cost. If you want 5 days or overnight shipping it is your call and your money. Please, confirm what you want.
However,
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seller |
23-Mar-11
at 18:17:30 EDT |
I am not covering shipment of return, if you want to return it go ahead, but it needs to be recieved within 5 business days, needs to be trackable, fully insured and custom documents must state warranty repair return, and original packaging must sent back in. All documents must be scanned to me before shipping. No Exceptions. When recieved it will be fully inspected and if any faults found payment will not be refunded and it will be your responsibility to get back to UK.
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seller |
23-Mar-11
at 18:12:05 EDT |
Stop accusing me of switching systems, which I never did. I should ask you about my battery you switched. I addmitted to make a mistake on the wrong advertising of video card next time I will not use resolution unless it's 100%.
This system is NEW it means nothing about warranty exp. on 22 sep 11, I told you it can be updated. That was the date lenovo sold to my distributor. I can update to current date.
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buyer |
23-Mar-11
at 15:02:31 EDT |
4) And finally, if your next response is not about full refund arrangement you will leave me no other choice as to use "My concerns haven't been resolved. I want to report this seller to the eBay Trust and Safety team." option nexts. This is eBay recommendation and eBay is very strict about misadvertised items.
But I do hope the common sense will prevail.
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buyer |
23-Mar-11
at 14:49:57 EDT |
2) Nobody else complained because they received system that supposed to be shipped to me, and I complain because I received wrong misadvertised system in much lower value.
3) I now want unconditional full refund including return shipping.
It is't that I changed my mind so you can demand restock fees - I really do want system, but as advertised! Shipped low resolution LCD is absolutely *worthless* to me.
I can not accept anything else than uncoditional FULL $950 refund.
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buyer |
23-Mar-11
at 14:25:56 EDT |
1) Your accusation of me replacing battery doesn't make sense. I paid you 950 cash with extra $$ you did't advertised but later "demanded* "to cover your ebay fees".
For that money I could buy 15 batteries. Even assuming I did replaced battery, you still did't explain how wrong display, wrong videocard, & half passed warranty was shipped with new system? Did I replaced them too?
Don't you think the most simple explanation is that you just made a mistake and shiped the wrong system?
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seller |
23-Mar-11
at 04:50:09 EDT |
6) threatning me does not help your situation eBay is less than 1% of my business you already have contacted eBay on this and calling police that is foolish as I have legitimate sources where I purchase my products and it's all on invoices
7) 20% restock fee applies on return
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seller |
23-Mar-11
at 04:39:05 EDT |
4) did not mix up shipping told both systems had 9 cell
5) the only reason I am hesitating on refund now is you have switched my battery to a 6 cell which lowers value of my new laptop, as well I don't where it as been for over a month and what had happened tonit, it now has been booted not in new state (first time boot)
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seller |
23-Mar-11
at 04:31:47 EDT |
1) sorry system is new, no body else is complaining and eveyone else has seemed to have no issues updating there warranty to purchase date from my company, it is new opened I don't lie about stuff like that to sell people are not stupid
2)I am sorry but I sent a nine cell battery
3) I used specs from Lenovo which maybe i shouldn't have used which I will admit it is my mistake to shoe resolution should have just listed model of video card only. I apologize for that.
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buyer |
23-Mar-11
at 03:16:51 EDT |
I will also consider to report you/your company to the police to verify the source of the systems you sell.
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buyer |
23-Mar-11
at 03:10:30 EDT |
If after all these you continue refusing full refund I will report you to the eBay Trust and Safety team without further discussion.
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buyer |
23-Mar-11
at 03:06:30 EDT |
3) if you did not boot laptop, how could you confirm LCD high resolution to advertise? and guarantee 100% working conditions if wrnty was 1/2 year active?
so box was opened at your side (you said), system was't new (opened warranty), you have't checked/verified what you advertized (you did not boot) , you nearly mixed up systems for shipping (you said) explains how battery was misplaced - all these contributed to what happened. it's your responsibility to fix it at your expense.
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buyer |
23-Mar-11
at 02:52:57 EDT |
1) systen with 1/2 year opened warnty can NOT be new. should you give me s/n as I requested 10Feb11 12:53 I'd verify that and cancel transaction. the topic is closed. 2) I can't prove I did't switch bttry, but this is't only issue w/system. I can't switch LCD resolution, video card, activate warranty 1/2 year back date. I sent you scrnshts demonstrate all that. Why would I change all these paying you 950$ if I could buy parts for fraction of it? so do not question my integrity. mistakes happen.
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seller |
22-Mar-11
at 22:38:34 EDT |
1) My auction stated brand new open box which is 100% correct
2) Again with battery issue how do I know that you didn't switch out the battery????
3) The laptop was inspected and nothing was wrong with it, we do not boot new systems.
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buyer |
22-Mar-11
at 18:57:34 EDT |
I especially asked you 11Feb2011 12:16 "please make absolutely sure the system is new (i.e. as advertised)-I am very sensitive about it" and you wrote 11Feb2011 16:13 "You saw the pictures it is brand new not refurbished 100%". What I received does't have battery as on pic, and screen resolution/videocard is't as advertised.
It shall not be now my responcibility fixing your mistakes selling it as you suggest. You refund and do it yourself. Next time you will follow the rules precisely.
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buyer |
22-Mar-11
at 18:44:34 EDT |
1) you advertised the item as new. new item shall not have opened warranty w/186 days left. so it's at least not new as advertised.
2) nobody can verify what you had, but what you wrote was you had "a few t510" - mistakes are possible. In any case it's YOUR responsibility ensure accurate description and shipping especially if you advertise that "Each laptop is inspected prior to listing and shipping for quality control".
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seller |
22-Mar-11 at 05:25:27 EDT |
1) What does not fit in the story? Yes the warranty would be from date of purchase 1 year later in the future. In your case it would end in 2012 once I update it.
2) I did not mix anything up as I only had 2 units and the other one was 128SSD with 9 cell as well.
I will not be covering any shipping fees, I would suggest selling it on UK ebay to get your money back.
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buyer |
22-Mar-11
at 03:47:46 EDT |
3) and if the battery got switched perhaps the whole set was and I got someone else's computer instead of mine: low display resolution, wrong vidoe card.
it was a said mistake on your part, but it can be fixed. the reasonable solution is - I return the system at your expence for full refund (the same as you asked me to cover your expense for ebay fees)
I do not see any other solution to it. do you?
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buyer |
22-Mar-11
at 03:43:35 EDT |
1) 2011-09-22 date is in the future - therefore something does not fit in your story.
2) you had several computers and by mistake the battery got switched. you wrote on 11 Feb 2011 at 18:38 "I am preparing a few t510 for shipping and I just realized I gave you the wrong mfg date. It still falls in your six months you need it. Yours is actually 2010-may-07 sorry about that. I almost gave you the wrong model." Perhaps you did gave me wron model.
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seller |
21-Mar-11
at 22:08:22 EDT |
3) In regards to the specs I only posted for reference only from Lenovo website as what was listed on side of box.
Not sure where we go from here. As we need to come to a resonable resolution.
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seller |
21-Mar-11
at 22:04:27 EDT |
Okay to your concerns
1) Item is brand new as stated 2011-09-22 date is when Lenovo gave it to my distributor brand new unused, my distributor did not sell me a used item and you know it. It would say recertified if it wasn't new, so it is new, no questions about it.
2) What I took pictures of is what was included so I do not know why your telling me you got 6 cell. A 9 cell was in the box. Why would I change it?? It's brand new what I got is what I sold.
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buyer |
21-Mar-11
at 14:50:18 EDT |
you3: "the warranty does not have 186 days but expires 2011-09-22"
I3: it simply means the system is not "Brand New" as advertised. and of cource, with the other issues reported it was NOT "inspected prior to listing and shipping for quality control" as you indicated. it also explaines the different video card.
so, I do believe the case require resolution from your side as it is clearly your mistakes - the laptop as shipped does not worth the money paid. hope for mutual satisfaction.
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buyer |
21-Mar-11
at 14:44:45 EDT |
you2: "As for battery I see on picture it is the larger 9 cell on ebay. Even the box specs say so. I am not paying for 9 cell battery."
I2: battery on picture is 9cell, but you send by mistake *wrong* smaller 6 cell. I just request battery that is on picture. No need to pay extra - just a replacement to what was advertised.
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buyer |
21-Mar-11
at 14:43:21 EDT |
you: specs I used were off the label on the box, look at the picture on ebay. Rest of specs are for reference but the picture of specs is 100% true. Unfortunantely this laptop has now been booted and has been out of my hands for over a month
I: pic did'n say scrn resolutn specs you gave did. nowhere it said it's not accurate. it's not possbl to determn screen resolutn before booting. system can be reimaged to it's init state. regardlss shiptime you can confirm first boot via win logs
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seller |
21-Mar-11
at 12:53:40 EDT |
Hi buyer,
I have sent you an email. Please respond when you recieve it.
seller
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buyer |
20-Mar-11 at 09:49:02 EDT |
Item Significantly Not As Described: Lenovo ThinkPad T510 i7-620M Windows 7 Pro 4GB 500GB (#220734530487) Payment Method: Cash Payment Date: 14-Feb-2011 Additional Details:
1. The battery is not a bulky 9-cell as advertised and pictured, but the original small 6-cell
2. The screen resolution is not 1600 x 900 ( WXGA++ ), but only 1366 x 768
3. The video card is not nvidia sg 512mb amt, but nvs 3100m
I contacted the seller already with hope we can resolve it, but open the case to satisfy the guidelines for resolution deadlines
NOTE: Item was paid cash because PayPal blocked my account and the seller was about to cancel transaction.
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